AfriCX –
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AfriCX est votre partenaire spécialisé dans la relation client omnicanale : appels entrants et sortants, support chat & réseaux sociaux, outsourcing BPO, SIP trunk et numéros DID. Notre mission : offrir aux entreprises une CX de qualité, sécurisée et économique, propulsée par Dream Digital.

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1+

Year Experıence

10M+

Calls Handled Annually

Chez AfriCX, nous aidons les entreprises à transformer leur relation client grâce à des services de centre d’appels et BPO de haute qualité. Notre objectif : offrir des interactions plus rapides, plus humaines et plus efficaces à chaque étape du parcours client.

Parce qu’une excellente expérience client commence par une écoute active, nous plaçons la qualité de service et la proximité humaine au cœur de nos prestations. AfriCX, c’est un partenaire de confiance pour chaque interaction client.

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Réactivité et disponibilité 24/7
Expertise sectorielle
Confidentialité & sécurité des données
Performance mesurable (SLA, KPI)

Nos Services

AfriCX propose des solutions BPO flexibles, pensées pour s’adapter aux enjeux propres à chaque secteur et booster votre performance.

* Banques & Assurances
* E-commerce & Retail
* Télécoms & FinTech
* Énergie & Services publics

* PME & Startups
* Santé & Éducation

Parlez à un expert secteur

Pourquoi choisir AfriCX ?

KPI & SLA

Des indicateurs sur-mesure pour suivre vos performances en temps réel.

Cloud

Sécurité, flexibilité et accès instantané à vos données, partout.

Agents bilingues

Une communication fluide avec vos clients, en français et en anglais.

Économies 50%

Optimisez vos budgets sans compromis sur la qualité de service

Farno has helped businesses improve customer experience, increase efficiency, and drive growth with our expert BPO solutions

Healthcare

Challenge: Facing challenges with scaling customer support during peak seasons
Solution: Deployed our 24/7 multilingual customer support team to handle increased demand.
Results:Achieved a 30% increase in customer satisfaction and reduced response time by 50%.

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Retail & E-Commerce

Challenge: Facing challenges with scaling customer support during peak seasons
Solution: Deployed our 24/7 multilingual customer support team to handle increased demand.
Results:Achieved a 30% increase in customer satisfaction and reduced response time by 50%.

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Technology

Challenge: Facing challenges with scaling customer support during peak seasons
Solution: Deployed our 24/7 multilingual customer support team to handle increased demand.
Results:Achieved a 30% increase in customer satisfaction and reduced response time by 50%.

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Finance

Challenge: Facing challenges with scaling customer support during peak seasons
Solution: Deployed our 24/7 multilingual customer support team to handle increased demand.
Results:Achieved a 30% increase in customer satisfaction and reduced response time by 50%.

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Real Estate

Challenge: Facing challenges with scaling customer support during peak seasons
Solution: Deployed our 24/7 multilingual customer support team to handle increased demand.
Results:Achieved a 30% increase in customer satisfaction and reduced response time by 50%.

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IT & SaaS

Challenge: Facing challenges with scaling customer support during peak seasons
Solution: Deployed our 24/7 multilingual customer support team to handle increased demand.
Results:Achieved a 30% increase in customer satisfaction and reduced response time by 50%.

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